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Frequently Asked Questions

Estimated response time using this form is 6-12 hours. Join our discord and create a new ticket for a response within +/- 2 hours.

It is very simple, you must click HERE, once inside you can interact and/or obtain support from our administrative team

It is very easy to apply as a seller in Prisma, you simply have to go HERE, and apply for the administrative staff to review your application, remember that you must have a portfolio and previous experience

Unfortunately no, once you have purchased the map, it is impossible to obtain a refund, since it is a digital product which you have already downloaded, also, it goes against our T&C, which you accepted at the time of purchase

Of course, remember that Prisma is officially associated with NETHERIXSTUDIOS, to which the best minecraft builders belong, with more than 9 years of experience in building, to hire them you can go to their discord HERE

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